Secure Email Reviews
At NeoCertified, we highly value each and every client. If you would like to contact any of our references below, please inquire with the contact form supplied and we will make the proper communication arrangements.
I am a physician in solo practice and I’ve always been concerned about HIPAA and trying to make sure I am providing my patients and colleagues with access to safe, secure and private email communications because the days of physicians being able to communicate by phone are long gone.
I looked into many secure email services and actually tried several — all of which left me and my patients in a state of frustration and confusion. By chance, I ran across an ad for NeoCertified email services. I looked at the videos and read all the reviews. I was glad to see that once I started using the service, everything that was said about them was accurate. First off, the tech support is phenomenal — live people no less, who are courteous, patient, very knowledgeable and very prompt. And they genuinely seem to care and want to help.
Accessing the service through Outlook, iPad and iPhone is amazingly easy. My patients also like the idea that the service is very user friendly and simple to use. I feel much more confident now that my communications are protected.
I have suggested to the staff of NeoCertified to make physicians and other healthcare providers aware of their services through advertising in the major journals and on other resources that physicians frequent. However, I think the best way to let other physicians be aware is by simply spreading the word.
George B, MD
From the very first contact, Neo-Certified has been easy to work with. They always respond quickly, and take care of whatever we need with efficiency and accuracy. We have the confidence of knowing that our emails are secure and that we are complying with HIPAA regulations. When we switched to NeoCertified, it was remarkably easy to set it up. And the staff is always friendly and helpful.
Mountain Home Medical
NeoCertified Secure E-mail has been a great asset to the agency. This product is so advanced, yet so simple to use, download and implement . Our staff loves the fact that it can be integrated with Microsoft Outlook as well. This product along with the superior customer service you provide is unparalleled. Thank you for a great product!
New Life Counseling & Wellness Center, Inc.
Email encryption is a requirement in our company where we deal with PHI on a regular basis.
We recently went thru an evaluation of email encryption products, coupled with the phase out of an in house email system. Several products were reviewed, and the list was narrowed to 4 choices including our then current provider. For those 4 products, we looked at 22 points of comparison, with a 4-point weighting as to importance. The overall categories considered were the price, ease of use, status feedback on items sent, ease of implementation, administration and support.
The support aspect was especially important, and NeoCertified is the only vendor that provided support for the recipients as well as the sender. NeoCertified was the clear winner, scoring 43 of 52 points. The next closest was at 33 points.
We’ve now been using NeoCertified for a year, and are renewing for a second. We’ve been pleased and impressed with their support, as well as how seamlessly the product integrates with MS Outlook making the sending and retrieval of messages quite simple.
Panacea Health Solutions
Our company, Southern NH Endodontics, a small endodontic office in NH, have been clients of NeoCertified for just over one month for our email encryption services. It was an amazingly speedy process to sign on with your organization and ever since, we have experienced very few problems.
I have had to call your Technical support department on a few occasions, mostly due to human (MY!) error. Each time I have reached out to your company, I have been met with the utmost respect, kindness, patience and knowledge of any Customer/Technical support department I have ever had to deal with. I have spoken with Aaron, Ed and Alphonso and all three have exhibited the same consistent level of knowledge and professionalism as I could ever hope for. I am NOT a savvy computer user, but I can get by and would consider myself “trainable”. These gentlemen took so much time educating me on your product and how our office utilizes it, they solved each issue with great expediency, as well as gave me insight into exactly what NeoCertified’s mission is.
Even during a few email exchanges, they were so very prompt in responding to me.
When one speaks with your company representatives, it is so clearly evident that they all surpass any customer service experiences one has ever had. I know at my first call, I thought it must be that particular individual. And yet at each subsequent call, I repeatedly received the same level of excellence as my first encounter. You have succeeded in creating an outstanding group of employees that reflects your high standards of business protocol on a daily basis. I feel so fortunate to have discovered your business and will recommend you to anyone that is looking for your type of services.
Many thanks for all your time and assistance~
Southern NH Endodontics
In this age of automated telephone responses and “Leave a message” (Maybe we’ll get back to you someday) it’s refreshing to call NeoCertified where a human answers who actually values you as a customer, wants to exceed your expectations and consistently does so. If your time is valuable and you believe customer service is important then NeoCertified is the only company you will want to use for your secure communications. 100% satisfaction!
MedAR chose NeoCertified as our secure email delivery service for a host of reasons. I researched multiple competitors and found that NeoCertified was the easiest to use from a recipient standpoint which is vital. We send secure messages to many clients and prospective clients that may not be the most tech-savvy so we absolutely had to have a clean and easy-to-use experience. In addition, we love the MS Outlook plug-in which makes sending and receiving fast and simple for our internal users, the cost which is much lower than many competitors, and the sales & support staff has been responsive and helpful throughout the process.
Medical AR Management Services, LLC
VP of Information Technology Manager
I’m happy to be a reference and I’m happy to talk to anyone about your service. As current President and COO for Spectrum as well as being the former CIO for Time Warner Telecom, I am pleased to use NeoCertified Secure Email to protect our mission critical and HIPAA data. The entire process–from set-up to support to daily use–is very easy. The integration to Outlook makes sending secure email seamless and simple. I highly recommend NeoCertified Secure Email! Thank you to the team at NeoCertified!!
President, COO Manager
Imagine!’s top two criteria when selecting an encrypted email solution were ease of use, and being a not-for-profit, affordability. NeoCertified’s Outlook integration makes sending and receiving encrypted email messages simple for my employees at a price we could afford.
Director, Information Technology Manager
I would like to say we are very happy with NeoCertified! It has given us a way to send and receive information securely. NeoCertified made this a very easy install for us. Their willingness to help us setup and train has been very nice. We have added additional people after our initial install and the turnaround time has been awesome!
Campbell and Fetter Bank
VP IT/Operations Manager
We appreciate the high encryption combined with simplicity which was the key for us. The NeoCertified Support Team is really patient and very helpful whenever we have needed them. We are proud to tell bank examiners we use NeoCertified for secure email.
GBC International Bank
I work in the financial industry and recent rules and regulations left us in the dark ages when communicating with our clients using modern technology. NeoCertified email encryption services changed all of that for us and brought us back to the 21st century. The technology is simple to use and could be tailored to fit our business model. Although their technology is state of the art and in compliance with SEC regulations it is the people of NeoCertified that make this company spectacular. In the financial industry we have our own language and rules and the people at NeoCertified took the time to learn all of this and help us every step of the way. They went above and beyond at every turn and even went to our clients offices to help out when it was not even related to their services. I would recommend NeoCertified to anybody that needs encryption services based on the simplicity of the technology and the amazing attitude of the employees. If you have any questions, please feel free to contact me.
Marketing and Business Manager
Geneos Wealth Management
Accruit began using NeoCertified in December 2009 to protect sensitive financial information sent between Accruit and our clients. Getting started with NeoCertified was quick and simple. Our staff began using NeoCertified immediately and the user experience allowed them to become proficient with little training. Our clients appreciated our commitment to securing their financial information and also found it easy to use NeoCertified.
Chief Information Officer
I found that the set up with NeoCertified was simple and that the customer service has been great.
VP Compliance & IT Security Officer
Northwest Commercial Bank
It’s nice to have security when sending and receiving e-mails with confidential information, but using the “Send Certified” and “Receive Certified” buttons makes it as easy as using Outlook itself.
Ashton State Bank